PRINT DIRECTOR | PBX TELEPHONE INTEGRATION

Bring phone calls into the same cost picture as print

Print Director connects directly to your PBX, on-premise or hosted, and captures the cost of every call per second. The same system that tracks and recovers print costs now accounts for telephone costs too, with no buffer box to buy.

Calls and print, one cost picture, straight from the phone system, no middle-man box.

The problem

Phone costs live in their own silo

Call costs sit apart from print, so nobody sees the full cost of serving a client or running a department.
Recovering telephone disbursements means separate exports, or they get missed altogether.
Older call-logging setups need a buffer box: more hardware to buy and maintain.

PBX integration folds call costs into the same accurate cost picture as print.

How it works

Straight from the PBX, priced per second

Connect to your PBX
Link directly to your on-prem or hosted phone system, with no buffer box required.
Capture every call
Print Director reads the call records your PBX produces once each call has ended.
Price and attribute
Calls are costed per second and recorded against the user or department, and on Print Director Pro against the client matter or project.

How calls are charged

A straight answer on call charging

Print Director captures call costs from your PBX’s call records after each call ends. That makes billing and reporting accurate down to the second. It also means a call cannot be cut off at the handset the moment a prepaid balance reaches zero. The cost is captured for accurate billing and reporting, not enforced in real time at the phone.

Key Benefits

Why firms connect their PBX to Print Director

One cost picture
Print and phone costs sit together, so the true cost of a team, client or matter is complete.
Priced per second
Accurate call costing, variable by number group or account.
No buffer box
Connects directly to the PBX, on-prem or hosted, with nothing extra to buy.
Broad PBX support
Works with major systems including 3CX, Avaya, Mitel, NEC, Panasonic, Samsung and Yeastar, and more.

Works with what you already have

It connects to the phone system you already run

Connects to on-prem and hosted PBXs. See the Knowledge Base for the full supported list.
Call costs flow into the same reporting and department cost tracking as print.
On Print Director Pro, calls can be billed to client matters and project codes alongside print disbursements.

MITEL® and UNIFY® are registered trademarks of Mitel Networks Corporation or its affiliates. All other names are trademarks of their respective owners, shown for compatibility only. Blue Swift Software CC is not affiliated with or endorsed by any PBX manufacturer.