How to open a detailed call report for a specific user

  1. Home
  2. Knowledge Base
  3. How-to Guides
  4. Reporting
  5. How to open a detailed call report for a specific user

How to open a detailed call report for a specific user

  • Open PDReports.
  • Navigate to Reports > Usage Reports > Pbx Calls > Grouped by User.
  • In the Report Type frame, choose Detailed (show every call).
  • In the Time Period frame, choose the period for which you would like data. To choose your own dates, change the Period drop-down to Custom.
  • Click the Filter Users tab.
  • Tick the Filter users checkbox.
  • Enter some characters of the user’s name in the Search for text box. Once the user record is located, tick the item.
  • Click Open Report.

How to export a report

  • Once the report is open, click the button in the top left.
  • Change the Save as type drop down to the format you would like (e.g. Microsoft Excel 97-2000).
  • Browse to where you would like to save the file.
  • Enter a name for the file in the File name text box.
  • Click Save.

 

Document revision date: 2018/10/12

Software version: 2.2.49.3

Article Attachments

Related Articles